Refund policy

We hope your HJ Collections piece becomes something you wear often and one day pass down. Due to the handcrafted nature of our pieces, all sales are final. We do not accept returns or exchanges.

DAMAGED OR DEFECTIVE ITEMS

We stand behind the quality and craftsmanship of every HJ Collections piece.

If your order arrives damaged or you believe your item has a manufacturing defect, please contact us at contact@hj-collections.com within 7 days of delivery.

Please include your order number, a description of the issue, and photographs showing the damage or defect so that we can evaluate the item.

If we determine that an item is defective or was damaged prior to or during delivery, we will work with you to repair or replace the item at no additional cost when possible. If repair or replacement is not reasonably available, we may issue a refund to the original form of payment.

Please do not send an item back to us without first contacting HJ Collections and receiving return instructions.

NATURAL VARIATIONS

HJ Collections pieces feature natural materials, including genuine gemstones and leather. Variations in color, pattern, texture, veining, and other natural characteristics are inherent to these materials and make each piece unique.

These natural variations are not considered defects and are not eligible for return, exchange, or refund.

Similarly, subtle variations resulting from the handcrafted nature of our pieces are part of their individual character and are not considered defects.

QUESTIONS

If you have a question or concern about your HJ Collections piece, please contact us:

HJ Collections
contact@hj-collections.com
346 Middle Street
Mount Pleasant, SC 29464

All sales are final except in the case of a qualifying damaged or defective item.